All of our goods are processed and packaged from our studio in Portland, Oregon.

Shipping

We do our best to ship orders the day after they are placed, but please allow up to 3 business days to process. An email including tracking will be sent when the order has shipped. We are not responsible for shipments that are lost, damaged, misplaced, stolen, or any unexpected delays in shipping. We use USPS to ship all of our packages. Please allow 3-5 business days for your package to arrive, and contact us if there are any issues!

Returns + Exchanges

We are a small batch, handmade company and only accept returns or issue refunds if the item arrives to you damaged or flawed (shipping is non-refundable). We want you to love your bag! If for some reason you do not, we are happy to work out a store exchange. With handmade items, slight differences between products is often expected. Please email us within a week of receiving your order if there are any issues with the item you’ve received. If you have any questions or need additional photos/info, please contact us prior to your purchase. Customers are responsible for any return shipping fees. Your happiness is so important to us, if you have any concerns, please reach out and we will accommodate the best we can! Thank you for your support.

Order Changes / Cancellations

Cancelled orders will be refunded minus a 5% non-refundable processing fee. Only orders that have not been shipped can be cancelled. 

If you have ordered the wrong size or color on accident, please contact immediately so we can process the change before shipping.